Delete your account
You can delete your SyncraCare account and the data linked to it at any time. If you are signed in, do it right here. If you are not signed in — or you can't get to the app — send us a deletion request below and we'll handle it for you.
What gets deleted
- Your profile, photo, and sign-in credentials.
- Your notifications, notification settings, and support history.
- Your family's appointments, specialists, daily logs, notes, medications, reminders, and documents — when no one else remains in that family.
- Your access to every family you belong to, whether you joined as a parent or as a caregiver.
Deletion is permanent and cannot be undone. If other people remain in your family, their access and the care data they share stay in place — only your personal data and your access are removed. Payment receipts may be kept longer where the law requires it.
Request a deletion
Tell us which account to delete
Use the email address you signed up with. We confirm receipt within 1–2 business days and complete the deletion within 30 days. If we can't tell which account you mean, we'll ask for just enough to check it's really you.
Other choices
Not ready to delete? You can leave a family you joined as a caregiver from the Team page, remove a loved one you no longer manage, or take a break by cancelling your subscription — your data stays put until you delete it. Questions first? Ask us here.